Refund & Returns Policy

Last updated: [03/02/26]

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Overview

At DryMyRide, we want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

This policy explains your rights and how returns, refunds, and exchanges work when you shop with us.

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Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items, for any reason.

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To be eligible:

• You must notify us within 14 days of receiving your order

• Items must be unused, in their original condition, and in original packaging

You then have 14 days from the date you notify us to return the item.

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How to Start a Return

To start a return, please contact us at:

Email: info@DryMyRide.com

Include:

• Your order number

• The item(s) you wish to return

• Reason for return (optional but helpful)

We will provide return instructions.

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Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

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Approved refunds:

• Will be processed within 14 days

• Issued to your original payment method

• Include the cost of the product(s)

Original shipping costs are non-refundable unless the item is faulty or incorrect.

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Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect

• We recommend using a tracked service, as we cannot guarantee receipt of returned items

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Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Clear photos if possible

We will offer a replacement or full refund, including any shipping costs.

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Exchanges

If you would like to exchange an item, please contact us first.
Exchanges are subject to stock availability.

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Non-Returnable Items

We cannot accept returns for:

• Items that have been used or washed

• Items returned without original packaging

• Items damaged due to misuse or normal wear and tear

This does not affect your statutory rights.

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Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank or payment provider

2. Contact your card issuer (processing times vary)

3. Contact us if the issue persists

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Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@DryMyRide.com
Business Name: DryMyRide
Location: England, United Kingdom